Your order will ship UPS or FED-EX Ground unless advised otherwise; to guarantee a particular carrier, a UPS or Fed-EX shipper account number is required a $3.00(Z) handling/service fee per case will apply. Your orders must indicate if the delivery address is Commercial or Residential. Residential delivery is subject to additional charges. Both UPS and FED-EX utilize dimensional weight and cubic densities. Shipping weights listed on the digital catalog are estimates only; real weights may vary. International shipments must include appropriate documentation, brokerage along with UPS shipper number. AZL is not responsible for any Duties, Tariffs, or any other export-fees. Claims for damages, shortages, etc. must be placed with the carrier. Please retain original cartons and contents for inspection. The factory does not guarantee the orders’ arrival. If the product is shipped per the schedule and arrives late due to shipper error, you are still required to pay for the order, less any refunds received from the shipper. The factory has no control of delivery after being transferred to the shipper.
Customer Pickup Orders:
A team member will reach out via phone as soon as your order is complete and advise pickup hours.
We do not offer “co-packing” or shipping orders together. Jobs are separated by artwork and products and travel through the production process separately and will ship individually.
$10.00(Z) per additional location(s) plus $3.00(Z) Handling fee per case. The dropship list, including typed addresses and appropriate case quantities, must accompany the original purchase order.
-All drop shipments must be case increments. Changes cannot be made after order has been printed and boxes.
American Zebra warrants its products and decoration to be of good quality. Defective items will be replaced at no charge when returned within five (5) days of receipt. Our liability is limited to the invoice amount on order. Unauthorized returns will be refused and returned to sender. Merchandise must be available to be returned for any credit or replacement.
Orders are generally shipped in exact quantities. Due to the decoration process’s nature, orders shipped 5% under will be considered complete.
Due to the nature of plastics, scuffs and scratches can be seen on darker colored plastic items. This is unavoidable in the molding and printing process. These marks are not considered a defect and will not be eligible for a credit. Product colors can vary slightly from one production run to the next. Dark color plastics, by nature, show blemishes that are not noticeable in other colors.
Foam Color & Thickness Variance:
Color and Foam consistency will vary within and from order to order; this is considered acceptable and within industry standards
All silkscreen promotional products are printed with inks that must evaporate to dry. These vapors may be trapped in the product and cardboard packaging before they have entirely dissipated. The ink itself is dry before packaging. Please allow the product to “air out” We will not re-run an order based on this common odor complaint, as it is part of the printing process.
Measuring the Ounce Size of Drinkware:
We use the industry-standard of measurement which is stated as follows: “Filled to the brim capacity using pure water, give or take an ounce depending on elevation.” Pure water is used as a standard because different liquid substances have different volumes based on density. Elevation is also a factor because water volume is affected by atmospheric pressure. In short, the higher a cup is from sea level, the less liquid it will hold. A 16-ounce cup in Santa Fe will hold less liquid than a 16-ounce cup in Galveston. Since this is the industry standard, American Zebra will not be liable for product size decisions within orders placed by professional distributors. When in doubt, request a sample; we ask that you provide your UPS or FedEx shipping account number to cover the cost of shipping.
Call factory for stock availability and lead time. A $50.00(Z) minimum purchase is required on all blank orders. Item sold in case increments will require full case purchases. We do not accept returns on blank items.
Copyright/Trademark Laws: American Zebra assumes artwork submitted is in full compliance with all laws concerning copyright, trademarks, etc. By placing these orders, Purchasers agree to hold American Zebra harmless for any damages, cost, or expenses arising under violation of these laws resulting from American Zebra’s use of supplied artwork.
A $25.00(Z) charge will be assessed for all returned checks. Accepted methods of replacement payment are Credit Card or Money Order only.
Printing distortions on tapered products may occur on some logos, designs, geometric shapes (circles, ovals, triangles, etc.) and will be conceded acceptable and within industry standards.
We do not recommend screen-printing or sublimating QR codes on any of our products due to the ink consistency. One tiny flaw and the QR code may not work.
Washing of Plastic:
Do not put plastic item in the dishwasher. Hand-Wash only with mild, liquid detergent soap. Avoid using commercial detergents or abrasive cleaners, which will damage the imprint and scratch the surface. Products are not for use in restaurant environment
We recommend you verify products and pricing before placing an order. Catalog pricing is subject to change without notice. We are not liable for incorrect information on third-party promotional product search engines.
Right to Promote:
Unless specified in writing at time of order, we reserve the right to use any item produced by us for display and promotion. Some imprints that appear in our literature are products that we have printed; however, their presence does not constitute an endorsement. Images shown on the product sample are not available for print.